Nifty Finance Pty Ltd t/a Nifty Personal Loans, ABN: 29 611 111 605, ACL: 485862 (“we”/”us”/”our”) is committed to safeguarding your privacy. We understand the importance of handling your information in a responsible manner and we are dedicated to conduct business in an open and transparent way to reflect this.
Whats in this document?
What do we collect?
For the purposes of this policy and as defined by the Privacy Act 1988, personal information is information or an opinion about an identified, or an easily identifiable, person. This includes information that may be true or not and includes information recorded or held in any form. Throughout this policy, the terms ‘personal information’ and ‘information’ may be used interchangeably. In the course of conducting our business, we may collect and hold personal information about you such as:
- basic details such as full name, title, gender, date of birth, residential address, number of dependants and nationality.
- contact details such as postal address, contact phone numbers and email address.
- income details such as employer contact details, income amount and frequency, length of service and employee number.
- bank details such as account name, account BSB and account number.
To provide our financial services, we may also collect and hold the following credit information:
- identification information (including electronic identity information if we purchase such information).
- application information such as the type of credit and amount applied for.
- a credit report (if we purchase such information) showing consumer credit liability information such as type of credit, amount of credit, date any credit was entered into and other particulars of credit contracts.
- repayment history information such as when payments have been made, when payments have been missed or declined and the method and identifier details of the payments.
- default information if you should default on a credit contract.
- other payment information such as when you made up an overdue payment.
- new arrangement information if your credit contract should change (such as the particulars of a new contracts terms);
- court proceedings information such as any judgement made against you.
- publicly available information that relates to your credit worthiness (other than court proceedings) or national personal insolvency index information.
- serious credit infringement listings.
We may also collect and hold the following credit eligibility information:
- credit reporting information that we derive from third parties, such as credit reporting bodies and other credit providers. This includes the types of credit information as listed above about provided credit and applied credit from other providers.
- Credit worthiness information that we derive from your credit information, such as our own credit risk rating.
We will not generally collect or hold sensitive information, unless you have consented to this and the information is reasonably necessary in order for us to provide one of our products or services. Sensitive information is personal information regarding:
- racial or ethnic origin.
- political opinions.
- membership of a political association.
- religious beliefs or affiliations.
- philosophical beliefs.
- membership of a professional or trade association.
- membership of a trade union.
- sexual orientation or practices.
- criminal record.
If you should choose not to provide the information we require, we may be unable to provide you with some or all of our services.
Why do we collect information?
We collect, hold, use and disclose information that is reasonably required to offer and provide our financial services, and to complete the day to day activates involved with this, such as:
- lending activities including accepting and assessing loan applications, verifying your identity and disbursement of credit for approved applications that meet both our business and legislative requirements.
- credit management functions relating to management of accounts, varying of credit contracts and collection of overdue amounts including debt collection.
- customer service requests such as servicing queries, providing access to and updating personal information and resolving complaints and disputes.
- providing information, updates and promotional material, or allowing external product and service providers to do so, relating to our products and services.
- gathering information and statistical data to analyse and evaluate business functions.
- developing our service offerings and improving overall business processes and efficiency.
- complying with our legal requirements under various acts such as the National Consumer Credit Protection Act 2009, the Privacy Act 1988 and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
We will not use your credit information or credit eligibility information in direct marketing promotions – however we may use your credit information for marketing pre-screening. You do have the right to request that we do not use your information for pre-screening. To make this request, you can contact us on the details provided in this documents “contact us” section.
How do we collect information?
We will aim to collect information directly from you in the most practical way possible. This will primarily be through online forms as well as email, phone and online chat facilities. Where it is not practical or unreasonable to collect information from you, we may, where you have consented, collect information from external third parties such as:
- publicly available sources such as public registers.
- employers or income providers.
- referees or next of kin contacts.
- other financial service providers and credit reporting bodies.
- any other persons or entities where we have your consent to do so.
We may also collect information purchased from external companies to offer you products, where your consent was given to those external companies to do so.
Information from our Website
We may collect and hold website data if you have visited our website, such as your:
- IP address.
- your internet service provider (ISP).
- the type of browser you are using.
- the time and date of your visit.
We will also collect and hold any information you submit through online forms. If you close your application form before it is complete, any information on the current screen will be not be saved. Information you have already submitted from previous screens will be saved. This may be used in the event you would like to continue with the application. This information may also be used for improving our service offerings.
We may collect and hold details of our communications with you such as details of phone calls, emails you may have sent us, transcripts from our online chat services and written communications you send us by mail.
How do we hold you information?
Any personal information we collect will be held in a secure electronic form. We use both our own secure independent software and trusted external cloud based services and storage solutions to hold your information. To protect your information, we use a combination of security measures, such as monitoring our external service providers, continuously improving our own internal software and developing and implementing internal processes. We may hold your information for as long as we need to continue to offer a particular service, or for a period specified by law. As we use a number of cloud based services, some of your information may be stored overseas.
How will we disclose your information
We will not disclose your information to anyone unless:
- you have given your consent for us to do so.
- you would reasonably expect us to disclose the information whilst providing one of our services to you.
- a permitted general situation exists, such as where the disclosure of information may lessen or prevent a threat to a person’s health, help locate a missing person or the disclosure is necessary to take action against unlawful activity.
- we are required to under Australian law or by court/tribunal order.
- we are required by, or on behalf of, an enforcement body.
Depending on the particular circumstances, we may disclose your information to:
- personal next of kin contacts.
- business referees, such as employers and business partners.
- debt collection agencies.
- other credit providers and financial institutions.
- Credit reporting bodies (for more information on how we disclose information to credit reporting bodies, please see our Credit Reporting Policy).
- our financiers, insurers and auditors.
- our contractors, agents or service providers we use to offer our services, including payment system providers.
- any person who is acting on your behalf, such as authorised third parties, powers of attorney, guardians, financial councillors or advisors, solicitors and administrators.
- government regulators such as ASIC.
- Australian Taxation Office, Centrelink and other government departments.
- Australian law enforcement bodies and courts/tribunals.
- any other entity, such as credit providers or lead service providers, who we may sell your personal information to for a fee, for the purposes of offering you their products or services or on-selling your information for the same purposes as it was sold to them.
- any other persons or entities who you have consented to.
- any other persons or entities made reference to in this policy.
We will not disclose your information to entities that do not have an Australian link.
Disclosure of Information To Credit Reporting Bodies
We may disclose to credit reporting bodies credit information that we hold about you, such as the types of credit information described in this documents ‘Information we collect and hold’ section. The details of the credit reporting body that we exchange this information with is as follows:
DBCC Pty Ltd (Illion)
T: 1300 734 806
Equifax Pty Ltd (Equifax)
T: 13 8332
If you believe that you have been, or are likely to be, the victim of fraud, you can also request a credit reporting body to not disclose your information. Should you wish to do this you must contact the credit reporting body directly.
We may also, where you have given your consent, disclose credit information to other credit providers. We will not use disclose your credit information to any entities that do not have an Australian link.
Electronic Identity Verification
We may also disclose some of your personal information to a credit reporting body for the purpose of verifying your identity, where you have given your consent to do so. The information we will disclose for this purpose includes details such as your name, date of birth, address and drivers license details, which the credit reporting body will attempt to match against information held by them. Upon our request, the credit reporting body may also prepare an assessment about whether the disclosed information, as outlined above, match’s personal information held by them. If this check does not produce a match, you will have the opportunity to provide further documentation to verify your identity. The details of the credit reporting body that we conduct these checks with are as follows:
DBCC Pty Ltd (Illion)
T: 1300 734 806
Equifax Pty Ltd (Equifax)
T: 13 8332
Promotion of Products and Services
We may use your personal information that we collect to contact you about our products and services where you have consented for us to do so. We may also purchase information for the use of promotional activities where consent has been given for this. If you do not wish to be contacted for this purpose, you can opt out of these services at any time by contacting us at the contact details listed in the ‘Contact Us’ section of this document.
Links to other websites
Access to Information
If you would like to access information we hold about you, you can contact us on the details listed in this documents ‘Contact Us’ section. Although you do have a right to access information we hold about you, there are some exceptions, and as such requests will be subject to some consideration. We will endeavour to respond to these requests as soon as practically possible after they are made and if we are for any reason unable to comply with your request, we will notify you of this.
Correction of Information
You can request that we correct personal information, Credit Information and Credit Eligibility Information that we hold about you. If we are satisfied that the information is inaccurate, out-of-date or incomplete, we will correct it as soon as practically possible, and always within 30 days from the date the request is made. If you seek a correction of your credit information or credit eligibility information, we may also disclose some of your information to a credit reporting body to service your request. To make such as request, you can contact us on the details in the “contact us” section of this document. We will not charge a fee for the correction of information.
Making a Privacy Complaint
If you believe there has been a breach of the Australian Privacy principles or any relevant privacy codes, we would encourage you to contact us on our general contact details listed in this documents ‘Contact Us’ section. Most complaints are common misunderstandings, and a simple conversation will usually resolve the issue.
If we are unable to resolve your complaint with our internal processes, you may refer it to our external dispute resolution scheme or to the office of the Australian information Commissioner. You can contact these bodies at:
If you would like more detail on dispute resolution processes, please see our Dispute Resolution Statement
We will endeavour to respond to any queries or requests as soon as practically possible.