For a lot of us, the digital realm is not our forte. Well, whether we like it or not, everything is moving online. Our government is no different. Now, you’re able to access The Department of Human Services’ website, as well as services like Centrelink, all online. While this may seem overwhelming initially, Centrelink online could actually make your life much less stress-free.
Don’t worry, Nifty is here to guide you through what you need to know about Centrelink online.
Now, admittedly, Centrelink can feel complicated and convoluted at the best of times. If you’re not technically gifted, navigating through Centrelink’s website can seem like an absolute labyrinth. However, accessing Centrelink online provides a heap of serious benefits.
For example, by accessing Centrelink’s services online, you no longer have to spend hours waiting in a branch. I’m sure we could all agree there’s more to life than waiting for your number to be called out in a Centrelink waiting room.
Additionally, everything is available online. Now, while you may need to go into a physical branch for certain services, you’ll be able to take care of the vast majority of your business online.
What Is My Gov?
MyGov is a platform set up by the Australian Government to allow citizens to access a wide selection of government services, including Centrelink. By having most government services available through one portal, you’ll only have to remember one login and one password.
You are able to like the following government services to your myGov account:
- Australian JobSearch;
- Australian Taxation Office;
- Department of Veterans’ Affairs;
- HouseVic Online Services;
- My Aged Care;
- My Health Record;
- National Disability Insurance Scheme;
- National Redress Scheme;
- State Revenue Office Victoria.
In short, you will need to create a myGov account to access most government services, including Centrelink.
How Do I Create A MyGov Account?
Creating a myGov account is straightforward, and will allow you to easily access Centrelink in the future. So, if you haven’t created an account yet, here’s how:
Step One: Create An Account
To begin, head over to the myGov login page. Underneath the login forms, you will see an icon saying ‘create an account’. You will need to click on this button, to get the process started.
Step Three: Enter An Email Address
Enter in your personal email address, and then click ‘next’.
Additionally, each myGov account must have a unique email address. Keep in mind, you cannot use the same email for two myGov accounts. Now, a code will be sent to your nominated email address. Once you have obtained this code, go back to myGov and enter it in.
Step Four: Enter Your Mobile Number
You’ll be asked now to enter your mobile number and click ‘next’. If you, however, do not have a mobile or do not have mobile reception, you are able to skip this step.
Step Five: Create Your Password
At this stage, you must enter a password. This will be your password for your myGov until you voluntarily change your password. Additionally, your password must have at least 7 characters long and include at least 1 number. Once you have successfully entered your password in twice, click ‘next’.
Step Six: Create Secret Questions
In the event of you forgetting your password or a suspected security breach, you will be asked to answer a series of questions that only you would know. Therefore, you are required to nominate these security questions now.
You are able to choose questions from the options provided, or create your own. Once you have entered in your answer, select ‘next’.
Step Seven: Your myGov Account
By this stage, your myGov account will have been created. Here, you’ll be able to see your myGov username on screen. Additionally, it will also be emailed to you. Keep in mind, you can log in to your myGov with both your myGov username or your email.
Step Eight: Linking Services
Once you are signed in to your myGov account, you can now link services, like Centrelink. To do this, go to the ‘account settings’ tab, and follow the prompts.
How Do I Access My Centrelink Login?
To sign in to Centrelink, you will have needed to first link Centrelink to your myGov account. Once you have done this, you will be able to access Centrelink services through your myGov account.
To do this, log in to your myGov account, by using either your email or your myGov login details, as well as your chosen password.
Centrelink Online Account
Now that you have access to Centrelink online services, you can take care of most of your businesses over the internet. So, to give you more of an idea of what you can do with Centrelink self-service, we’ll go over the major features available to you.
Centrelink Online Services
In short, Centrelink online accounts are the easiest way to do the following:
Through Centrelink online accounts, you are able to claim a payment, apply for an advance payment, as well as keep track of your claims and request to transfer carer payments. Additionally, if you would rather someone else deal with Centrelink, you can authorise them to act on your behalf.
You are able to update your personal details, which includes your bank details, work status, and your status as a student. Additionally, you have the ability to report mutual obligation requirements, view or change appointments and complete your rent assistance review.
You can easily access your Centrelink letters, and submit and request documents. Additionally, you can request replacement concession and health care cards, as well as view your payment and transaction history.
Report Your Income
Via Centrelink online, you are also able to report your income or confirm you’re meeting your requirements. Additionally, you are able to confirm your employment income as well as get reporting reminders.
The mobile app for myGov is called ‘myGov Access’. A free download of myGov Access is available from the App Store or Google Plus. MyGov Access is a secure sign-in option for myGov users.
When you first download and log into your myGov Access, a one-time access code will be created on your mobile device. This is a more secure alternative to simply sending you a code via SMS.
Warning: When you set up a myGov Access account on your device, you will need to use that same device every time you sign in to myGov. If you delete the myGov Access app or lose this mobile device, you run the risk of being locked out of your myGov account.
If you want to change your device or delete the app, you will first need to go into your myGov account settings and change your sign in options.
For Centrelink services, in particular, you are able to use the Centrelink mobile app, Express Plus Centrelink. Just like the myGov Access, Express Plus Centrelink is available for free download from both the App Store or Google Plus.
Once you have downloaded Express Plus Centrelink, you can log in with your myGov login details.
Using Express Plus Centrelink
There are a few key features available through the Express Plus Centrelink app. So, you can use the app to do the following.
After you make a claim through your Centrelink online account, you are able to:
- Track your claim;
- View payments and transaction history;
- View and print your letters;
- Upload or request documents; and
- View your digital concessions and health care cards.
Keep in mind, however, that you cannot make a claim through the app. You will have to do this through Centrelink online.
Additionally, you are able to use Express Plus Centrelink to manage you:
- Advance payments;
- Centrepay or tax deductions;
- BCentrelink appointments; and
- Reporting reminders.
You can view and update your details on the app, which includes:
- Your employment income;
- Family income estimate and payment choices;
- Personal details including your bank details; and
- Your work status if you’re a student.
Finally, you are able to download all documents to your Vault (Centrelink Express App’s cloud), as well as share and print documents.
You can get more information regarding the Express Plus Centrelink app, as well as its capabilities here.
Centrelink Family Assistance
The easiest way to claim your Family Tax Benefit is online. However, to do this you will need a myGov account linked with Centrelink. To make your claim, follow the steps below:
- Sign in to myGov and go to Centrelink;
- Next, select Payment and Claims from the menu, then Claims, then finally, Make a Claim;
- Now, under Families, select Get Started;
- Select Apply for Family Assistance (including Paid Parental Leave);
- Now you will need to answer all the questions presented. Each screen, however, will have information to help you complete the claim. This will include how to submit your supporting documents;
- Finally, submit your claim.
Centrelink Christmas Payments
Over Christmas, or indeed, many other public holidays, your reporting and payment dates may change. Additionally, you may even be paid early. This is due to all services centres, as well as most phone lines being closed over the below national holidays:
- New Year’s Day;
- Australia Day;
- Anzac Day;
- Christmas Day; and
- Boxing Day.
You are still able to report your income over the above dates through your myGov account or relevant apps. If you, however, report your income on a public holiday, you will only receive your Centrelink payment after the public holiday.
Nifty’s Top 6 Reasons To Use Centrelink Online
We don’t know about you, but we are not huge fans of wasting time unnecessarily. So, below are our top-6 ways you can use Centrelink online to save you time:
1. Checking Eligibility
You no longer have to wait hours in a Centrelink branch to check your eligibility, only to find out you’re ineligible. Now, you can use Centrelink’s Payment and Service Finder to help you easily find, estimate and compare payments and services you may be eligible for.
2. Track Your Payments
You are now able to track your upcoming payments via myGov or the Express Plus Centrelink app. You can, additionally, check how much money you will receive on your upcoming payments. In short, you can access all this information quickly and therefore forget about wasting time on the phone.
3. Claim Payments
If you have set up your Centrelink online account, claiming your payments is much quicker and simpler. For example, you’ll be able to claim Youth Allowance or Austudy online as well as claim up to 13-weeks before you start your course or apprenticeship.
4. Reporting Income
If you are, for example, working while you study, you will easily be able to report your earnings via Centrelink online or through either the myGov app or the Express Plus Centrelink app. Reporting your income correctly ensures Centrelink are able to pay you the right amount.
Additionally, you can use the employment diary in myGov or the timesheet in Express Plus Centrelink to keep a record of your fortnightly earnings. This makes it easy to not only keep track of your earnings but also report them on time to ensure your payment isn’t late.
5. Updating Details
If your circumstances change, you can easily update your details in your Centrelink account or through myGov. You will be able to update your details online if any of the following information changes:
- Your address;
- You leave the country to study to travel, even temporarily;
- Your employment status changes; or
- You change courses, study load or finish studying.
You are able to access a wealth of information online. Centrelink has made life easy by providing step-by-step guides, as well as video demonstrations on how to access Centrelink services. You can access all this information here.