Dispute Resolution Policy

Nifty Finance Pty Ltd t/a Nifty Personal Loans is committed to providing the highest level of customer care and ensuring you are fully satisfied with the products and services we offer. If there is an instance where you feel we have not honoured this commitment and you would like to make a complaint, we will endeavour to resolve the matter in a genuine and fair manner.

Contact Us Directly

As many complaints can be resolved with a simple conversation, your first point of contact should always be our customer contact centre, who can be contacted at:

Phone: 1300 471 328
Fax: (07) 3041-5027
Email: info@35.189.20.23
Website: www.niftypersonalloans.com.au

Our friendly and helpful staff will endeavour to resolve the complaint with you as quickly as possible.

Internal Dispute Resolution Procedure

If your complaint is not adequately handled by our contact centre, you may raise your complaint with our complaints officer, who can be contacted at:

Email: complaints@35.189.20.23
Post: P O Box 1833, Milton QLD 4064

In your communication to our complaints officer, please provide clear details of your dispute and your return contact details. The complaints officer will investigate the matter and provide you with a final response within 21 days of the initial complaint detailing:

External Dispute Resolution Scheme

If you are not satisfied with our response, you may refer the complaint to our external dispute resolution scheme. The external dispute resolution scheme to which we belong is the Credit & Investments Ombudsman, who can be contacted at;

Credit and Investments Ombudsman Ltd
Phone: 1800 138 422
Fax: (02) 9273 8440
Mail: PO Box A252, South Sydney NSW 1235
E-Mail: info@cio.org.au
Website: www.cio.org.au

Disputes Related to The Privacy Act 1988

If the matter relates to the Privacy Act 1988, you may also refer the matter to the Privacy Commissioner. The Privacy Commissioner, in the Office of the Australian Information Commissioner, can be contacted at;

Privacy Commissioner
Phone: 1300 363 992
Fax: (02) 9284 9666
Mail: GPO box 5218, Sydney NSW 2001
E-Mail: enquiries@oaic.gov.au
Website: www.oaic.gov.au

Our commitment to You

As a part of our commitment to providing the best possible service to you, all complaints will be dealt with in a professional and just manner. You will also not be charged for using any of the services mentioned in this policy. If you feel we have not addressed your complaint in a satisfactory manner, we encourage you to bring this to our attention.

Nifty Finance Pty Ltd t/a Nifty Personal Loans is committed to providing the highest level of customer care and ensuring you are fully satisfied with the products and services we offer. If there is an instance where you feel we have not honoured this commitment and you would like to make a complaint, we will endeavour to resolve the matter in a genuine and fair manner.

Contact Us Directly

As many complaints can be resolved with a simple conversation, your first point of contact should always be our customer contact centre, who can be contacted at:

Phone: 1300 471 328
Fax: (07) 3041-5027
Email: info@niftypersonalloans.com.au
Website: www.niftypersonalloans.com.au

Our friendly and helpful staff will endeavour to resolve the complaint with you as quickly as possible.

Internal Dispute Resolution Procedure

If your complaint is not adequately handled by our contact centre, you may raise your complaint with our complaints officer, who can be contacted at:

Email: complaints@niftypersonalloans.com.au
Post: P O Box 1833, Milton QLD 4064

In your communication to our complaints officer, please provide clear details of your dispute and your return contact details. The complaints officer will investigate the matter and provide you with a final response within 21 days of the initial complaint detailing:

External Dispute Resolution Scheme

If you are not satisfied with our response, you may refer the complaint to our external dispute resolution scheme. The external dispute resolution scheme to which we belong is the Credit & Investments Ombudsman, who can be contacted at;

Credit and Investments Ombudsman Ltd
Phone: 1800 138 422
Fax: (02) 9273 8440
Mail: PO Box A252, South Sydney NSW 1235
E-Mail: info@cio.org.au
Website: www.cio.org.au

Disputes Related to The Privacy Act 1988

If the matter relates to the Privacy Act 1988, you may also refer the matter to the Privacy Commissioner. The Privacy Commissioner, in the Office of the Australian Information Commissioner, can be contacted at;

Privacy Commissioner
Phone: 1300 363 992
Fax: (02) 9284 9666
Mail: GPO box 5218, Sydney NSW 2001
E-Mail: enquiries@oaic.gov.au
Website: www.oaic.gov.au

Our commitment to You

As a part of our commitment to providing the best possible service to you, all complaints will be dealt with in a professional and just manner. You will also not be charged for using any of the services mentioned in this policy. If you feel we have not addressed your complaint in a satisfactory manner, we encourage you to bring this to our attention.

Who can apply?

18+

You're at least 18 years old

kangaroo

You're an Australian Citizen or Permanent Resident.

Hand holding up 3 fingers

You've been receiving a regular income into a personal bank account for at least 3 months.

Email address @

You have an active mobile number and email address.

How it works

Small Loans

$300 - $2,000

small potplant
Loan amounts:$300 - $2,000
Terms:3 - 6 months
Establishment fee:20%
Monthly Fee:4%
*Max Comparison Rate:199.43%
VIEW EXAMPLE

Small Loan Example

Loan amount:$1,000
Terms:12 Months,
(50 weekly repayments)
Establishment fee:$200
Total other fees:$240
Total payable:$1,440
Weekly installments:$33.60
VIEW LOAN DETAILS

Medium Loans

$2,001 - $4,600

medium potplant
Loan amounts:$2,001 - $4,600
Terms:13 - 24 months
Establishment fee:$400
APR:48%
*Max Comparison Rate:67.41%
VIEW EXAMPLE

Medium Loan Example

Loan amount:$3,000
Terms:18 Months,
(78 weekly repayments)
Establishment fee:$400
Total other fees:$1,379.06 (reducing interest)
Total payable:$4,779.06
Weekly installments:$61.27
VIEW LOAN DETAILS

Large Loans

$5000

large potplant
Loan amount:$5,000
Terms:13 - 24 months
APR:21.24%
*Max Comparison Rate:48%
VIEW EXAMPLE

Large Loan Example

Loan amount:$5,000
Term:18 months,
(78 weekly repayments)
Establishment fee:$400
Total Interest:$2,027.80
Total payable:$7,027.80
Weekly installments:$90.10
VIEW LOAN DETAILS
*WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate with the lender that finances your loan.

Who we've helped

Dispute Resolution Policy Overall rating: 4.8 out of 5 based on 21 reviews.

Who we've helped

Dispute Resolution Policy Overall rating: 4.8 out of 5 based on 21 reviews.
man sitting with phone
quotation mark

Customer service

"I have used a few companys now, but have never had such good service, when i put my first application through they called me and explained why I was knocked back, it was because I was over comitted, when the loan finished I applied with Nifty, I was approved very quickly and for the same loan over the same amount of time the repayments were cheaper. It made my day"

- Barry Gleeson

SEE MORE REVIEWS >

How customers rate Nifty's Personal Loans

Dispute Resolution Policy Overall rating: 4.8 out of 5 based on 21 reviews.

Types of loans